Skip to main content


Implementation phase

For development, implementation and problem solving questions, use the dedicated Slack channel that has been provided to you, or contact MeaWallet representative assigned to the specific project via e-mail.

Maintenance phase

Once implementation phase is completed and deliverable acceptance form is signed, communication and issue escalation shall be through Support Center.


Support requests: MeaWallet Support Center
E-mail: support [at] meawallet (dot) com
Emergency contact for incidents (24/7): +371 28646000

Information to provide in the request

  • Detailed request description
  • Any logs if available
  • Steps to reproduce
  • Instance IDs affected
  • Business impact
  • Number of affected end-users