For development, implementation and problem solving questions, use the dedicated Slack channel that has been provided to you, or contact MeaWallet representative assigned to the specific project via e-mail.
Once implementation phase is completed and deliverable acceptance form is signed, communication and issue escalation shall be through Support Center.
Support requests: MeaWallet Support Center
E-mail: support [at] meawallet (dot) com
Emergency contact for incidents (24/7): +371 28646000
Information to provide in the request
- Detailed request description
- Any logs if available
- Steps to reproduce
- Instance IDs affected
- Business impact
- Number of affected end-users