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Support

Implementation phase​

For development, implementation and problem solving questions, use the dedicated Slack channel that has been provided to you, or contact MeaWallet representative assigned to the specific project via e-mail.

Maintenance phase​

Once implementation phase is completed and deliverable acceptance form is signed, communication and issue escalation shall be through Support Center.

Communication​

Support requests: MeaWallet Support Center
E-mail: support [at] meawallet (dot) com
Emergency contact for incidents (24/7): +371 28646000

Information to provide in the request​

  • Detailed request description
  • Any logs if available
  • Steps to reproduce
  • Instance IDs affected
  • Business impact
  • Number of affected end-users